Shipping Policy

Shipping Policy

Last Updated: June 7, 2026

At Zewao, we prioritize a seamless, predictable, and fully transparent logistics journey for our valued consumers. This Shipping Policy explicitly governs all orders transacted via www.zewao.shop destined exclusively for the United States domestic market.

1. Geographic Destination Boundaries & Currency

Our commercial fulfillment structure is optimized specifically and exclusively for consumers located within the United States. We do not support cross-border routing to secondary international destinations on this portal. All transactions, operational logs, and shipping manifests are rendered strictly in United States Dollars (USD, $).

2. Clear Pricing & Free Shipping Guarantee

Free Shipping: Zewao provides completely complementary, zero-cost standard shipping across our entire product catalog for all domestic United States orders. There are no minimum purchase requirements, no tier-based hidden freight surcharges, and no surprise handling fees added during the checkout protocol. The price listed on the product page is the final freight-inclusive cost.

3. Rigorous Timeline Manifest (Handling, Transit, and Cutoffs)

To avoid any ambiguity, we maintain explicit operational timelines calculated in Business Days (defined exclusively as Monday through Friday, excluding localized national public holidays):

  • Daily Order Cutoff Time: 5:00 PM Eastern Standard Time (EST) — Monday through Friday. Orders completed and authorized prior to 5:00 PM EST enter active processing files the same operational day.
  • Order Handling Time: 1 to 3 Business Days (Monday to Friday). This interval encompasses payment verification, rigorous quality assurance, secure structural packaging, and logistics courier handoff.
  • In-Transit Delivery Time: 7 to 13 Business Days (Monday to Friday). This represents the physical movement timeline from our fulfillment facility infrastructure to your designated United States delivery doorstep.
  • Total Expected Delivery Window: Combining handling and transit thresholds, your total expected delivery timeframe ranges from 8 to 16 Business Days.

4. Logistic Verification & Shipment Tracking Protocols

Within twenty-four to forty-eight (24-48) hours following the physical handover of your package to our premier carrier networks (including USPS, FedEx, or DHL Express), an automated shipment tracking transmission will be dispatched to your registered email address. This contains active tracking numbers and verified digital portals enabling live monitoring of the parcel's coordinates.

5. Shipping Address Modifications

Address modification requests must be flagged to info@zewao.shop within a strict maximum window of twelve (12) hours post-purchase. Once a package is physically allocated and dispatched to a carrier network, structural modification of delivery manifests becomes impossible.

6. Exceptional Contingencies: Lost, Damaged, or Diverted Packages

  • Damaged on Arrival: If a package exhibits severe physical trauma upon delivery, document the damage immediately via photographs and contact our infrastructure at info@zewao.shop within 48 hours for a premium replacement or full refund.
  • Lost in Transit: If a package's structural tracking trajectory stalls completely for more than five (5) consecutive business days past the maximum estimated 16-business-day delivery window, we will declare the parcel lost and issue a full refund or immediate replacement.