Refund and Return Policy

We want you to be completely satisfied with your purchase from Zewao. This Refund and Return Policy is designed to offer a completely transparent, fair, and frictionless resolution pathway for return requests generated within the United States.

1. Strict 30-Day Contractual Return Window

We provide a formal, ironclad 30-Day Money-Back Guarantee. You possess an absolute right to initiate a return request within exactly thirty (30) calendar days calculated from the precise date of verified delivery as indicated by the logistics carrier tracking database.

2. Zero-Cost Return Policy (No Restocking Fees)

100% Free Returns: At Zewao, returning an item is entirely free for the consumer. We do not enforce restocking penalties, administrative service fees, or structural deductibles. Furthermore, we provide a fully prepaid return shipping label via email once your return is authorized.

3. Item Return Eligibility Framework

To be eligible for a successful free return, your item must be in the exact condition that you received it:

  • The item must be entirely unused, unworn, unwashed, unaltered, and completely free from any signs of human wear, cosmetic marks, perfume scents, or structural defects.
  • The item must be housed securely within its original, intact product packaging, including all inner protective plastic wrappers, boxes, padding, and manual documentation.
  • All original manufacturer tags, safety seals, SKU labels, and brand attachments must remain structurally fixed and undamaged.

4. Step-by-Step Return Authorization Workflow

  1. Initiation: Transmit an explicit return request to our central support center at info@zewao.shop with your original numerical Order ID and item details.
  2. Label Issuance: Our evaluation infrastructure will review the details within 24 to 48 hours and email you a verified, prepaid PDF Return Shipping Label.
  3. Packaging & Handoff: Safely pack the merchandise, affix the provided prepaid shipping label onto the exterior, and drop it off at the designated carrier location.

Note: Please do not send your purchase back to the original shipping address printed on the packaging container without our explicit written consent.

5. Strict 10-Day Refund Processing Window

Following the arrival of your returned package at our dedicated inspection facility, we will notify you of approval or rejection within 48 hours.

  • Processing SLA: We adhere to a strict regulatory mandate ensuring all approved refunds are completely processed and cleared from our financial system back to the original payment method within ten (10) business days of structural approval.

6. Damaged, Defective, or Incorrect Merchandise

Please inspect your order immediately upon physical arrival. If you discover that an item is structurally defective, physically damaged, or completely incorrect, contact us at info@zewao.shop within 48 hours with photographic evidence. We will issue an immediate replacement item or process an instant full refund.